TIME Fibre Unlimited Home Broadband is a high speed Internet access service brought to you by TIME dotCom Berhad (referred subsequently as “TIME”). This service offers a high-speed, reliable Internet connection utilising a state-of-the-art fibre optic network. With the high- speed bandwidth, it is ideal to support most broadband applications such as voice, web surfing, video streaming, e-commerce and other Internet based applications at unlimited usage.

TIME Fibre Unlimited Broadband runs on a high-speed fibre optic network which is also capable of giving you access to the Internet at higher speeds of up to 500Mbps.

Yes, there is a 24-month contract period.

Yes, these are the service charges for TIME Fibre Unlimited Home Broadband packages:

Service Charges for Latest TIME Fibre Home Broadband Packages

Installation Fee:  

Waived. We provide basic cabling services of up to 15 metres from point-of-entry (your main door) to the location you have designated for your equipment (e.g. router).

Additional charges may apply for requests beyond the basic cabling services we provide depending on your requirements. Please ask for the approved rate card to confirm cost to be incurred (if any), which are payable directly to the TIME-appointed installer.

Stamp Duty: RM10

Default Bill:  Softcopy

Paper Bill (optional): RM5

During the promotional period, or otherwise stated, we will waive the Installation Fee only.

Yes. By default, you get TIME Voice Home Basic with the option to upgrade to TIME Voice Home 10 Plan.

TIME Voice Basic

• No monthly commitment fee
• Pay-as-you-use
• 9 sen per minute for all domestic calls (fixed and mobile) and 8 sen per minute for IDD calls to 60 countries.
• No contract term

TIME Voice 10 Plan

• RM10 per month
•  2,000 minutes entitlement: Valid for calls to all fixed and mobile numbers nationwide, as well as IDD calls to 60 countries.
• Upon full utilisation of 2,000 minutes: 9 sen per minute for all domestic calls (fixed and mobile) and 8 sen per minute for IDD calls to 60 countries.
• A 12-month contract term will apply if you upgrade from TIME Voice Basic to TIME Voice 10 Plan after your initial subscription. The full sum (less any sum already paid) will be due in the event that the subscription is cancelled during the contract term.

Note: 2,000 minutes must be utilised within 12 months of your entitlement, after which, any unutilised minutes will be forfeited. Your 2,000 minutes entitlement will be refreshed every year until you cancel your TIME Voice 10 Plan subscription. 

We provide a WiFi router and a DECT cordless phone with every subscription.

All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable.

Please call our 24-hour Customer Service Centre at 1800 18 1818 for further information.

Installation can take 2 to 4 hours depending on the type of unit you live in. The installation process involves a site survey, ducting, piping, electrical work, equipment configuration and testing.

TIME provides basic cabling services of up to 15 metres from point-of-entry (your main door) to the location you have designated for your equipment (e.g. router). Should relocation be required in the future, charges will apply based on the cabling material and manpower required. Additional charges may apply for requests beyond the basic cabling services we provide depending on your requirements. Please ask for the approved rate card to confirm cost to be incurred (if any), which are payable directly to the TIME-appointed installer.

Yes, some drilling may be necessary, but we will request your prior approval.

Yes. This is chargeable at RM80 per hour up to a maximum of RM300 per day, and is payable directly to the TIME-appointed installer.

Everyone who has an active service as of 22 March 2016 has been automatically upgraded to speeds of up to ten times faster than before, with no changes to subscription fees and contract term.

Yes. However, there will be a RM500 penalty fee.

Subscribers will be billed on a monthly basis and these billings will be issued by TIME dotNet Berhad which will be sent via email. Should the customer request for a printed bill, a service charge of RM5 per month shall be included into the subscription fee. Monthly statements will include the internet service and voice service charges

Installation can take 2 to 4 hours depending on the type of unit you live in. The installation process involves a site survey, ducting, piping, electrical work, equipment configuration and testing.

We’ve given you outrageous broadband speeds at no quota so you don’t even need Boost anymore!

Please try resetting your router. If that doesn’t work, contact us at 1800 18 1818 or [email protected] so we can sort it out for you. 

You’ve been upgraded to our 300Mbps plan with absolutely no quota restriction!

Yes, you can modify your plan via the TIME Self Care Portal. 

We understand that you may have a need for speed that 100Mbps or 300Mbps may not satisfy. So we want you to pick a plan you like and treat you to one plan modification at no cost. We hope you find the one!

Yes you can. The table below illustrates what happens if you do.

Yes, you may do so. The charges are based on the new packages subscribed and with the current promotions. Please take note that the new contract period will start from the day of activation.

Contact us at 1800 18 1818 or [email protected]. We will send you a service termination form, which you will have to complete and return to the same email address.

Please note that we require a one (1) month termination notice.

Your request will be processed within 7 working days of receipt.

No upfront deposit is required for local residents. An upfront deposit of RM500 is required for foreign residents only.