TIME Fibre Business FAQ
TIME Fibre Business is a high speed Internet access service brought to you by TIME dotCom Berhad (referred subsequently as “TIME”) specially designed for business customers. This service offers a high-speed, reliable Internet connection utilising a state-of-the-art fibre optic network. With the high-speed bandwidth, it is ideal for supporting most business broadband applications such as sending data, emailing, web surfing, video streaming and conferencing, e-commerce and other Internet based applications.
TIME Fibre Internet™ Basic runs on 100% pure fibre optic network up to customer premises which is also capable of giving you high speed Internet of up to 50Mbps.
You do not need a phone line to be connected to the service. However, a fibre optic connection into your home would be required for this service. TIME provides complete installation services into your home for your convenience.
Yes. You will be bound to a 24-month contract period upon subscription unless stated otherwise.
Please refer to Business Fibre page
Yes, these are the service charges for TIME Fibre Internet™ Basic packages:
– Installation fee of RM249 is waived for 24-month package (applicable to all TIME Fibre Internet™ packages).
– * Zero entry cost: Equipment deposit of RM300 and one month advance fee waived.
Yes, you can subscribe based on the additional charges.
Yes, you can subscribe based on the charges.
TIME shall provide basic cabling services and a wall-socket installation to one location within the customer’s premises that is within 10 meters. Any additional cabling work will need to be borne by the customer directly with the contractor.
No. There will not be a need to purchase additional equipment in order to get connected to TIME Fibre Business. TIME will supply the necessary equipment.
You can find the warranty period for the customer premises equipment as below:
|Optical Network Unit (ONU)||Lifetime warranty|
|Basic Router||1 year warranty/1 time replacement|
*The warranty will void once the replacement is done. Once the warranty period has expired, customer is responsible to replace or repair the faulty equipment at their own cost.
You can find the charges as below:
|Ad-hoc configuration of customer’s equipment (routers, modems)|
On-site support and troubleshooting
All TIME Fibre Internet™ Basic equipment provided by TIME will be covered by a limited warranty by TIME throughout the duration of the contract period. However, the loss of equipment or damage due to the customer’s negligence or abuse will not be covered. TIME will provide replacement equipment which will be charged to the customer. Please call our 24-hour Customer Service Centre at 1800 18 1818 for further information.
You may sign-up for this service via the application page here.
Business customers are required to provide:
- Photocopy of Form 24 or Form 49 (Company), Form 13 (if applicable) or.
- Photocopy of Form D & A (Sole Proprietorship) or
- Form D & B (Partnership) or
- Form 79 or Form 80 or Form 80a or Form 83 or Form 83a (foreign company) or
- For NGO/Association/Cooperative; certificate of practice issued by the relevant authority
Configuration and activation shall be done on a default and standard requirement set by TIME which will be done by our installers or field technician. If customer request to configure their own router or their own equipment’s which not a TIME standard configuration, a chargeable fee of RM100 must be paid direct to the installers. Please take note that TIME will not be responsible or maintain any additional configuration or any features on equipment’s request or provided by the customer that is non-standard to TIME.
Yes, you are allowed to upgrade your package one month after the subscription of the service but the service upgrade will only be effective on the next billing cycle. No additional fee will be charged for the upgrade. However, if you wish to downgrade to a lower packages within the contract period, a penalty of 1 month fee will be implemented for TIME Fibre Internet Basic and new contract period will start.
Yes. However, if you terminate the subscription within the minimum contract period (24 months), you will be charged for the remainder of the contract.
No upfront deposit is required for local companies. An upfront deposit of RM1000 is required for foreign companies.
Subscribers will be billed on a monthly basis and these billings will be issued by TIME dotNet Berhad which will be sent via email. Should the customer request for a printed bill, a service charge of RM5 per month shall be included into the subscription fee.
TIME will take minimum of 7 working days to install the equipment (subject to customer availability and building access), perform the fibre-optic cabling works and activate the service.
Subscribers must notify TIME by giving a 30-day written notice within the same month should they wish to terminate their service. However, please be remember that terms of termination will be applicable if termination is made within the contract period.
TIME Fibre Business Internet™ Plus comes 10,000 minutes free voice calls and TIME Fibre Business Internet™ Basic comes with 5,000 minutes free voice calls.